Refund policy

Everything sold on The Founder File is a digital product. Once you have paid, the files are delivered to you instantly by download link and by email. Because of that, we do not offer refunds or exchanges for change of mind, for buying the wrong product, or because you decided not to use it.

If something is wrong

If a file is faulty, will not open, is missing pages, or is not what the product page described, email hello@thefounderfile.com.au within 30 days of purchase with your order number and a description of the problem. We will send a corrected file, or refund you in full if we cannot fix it.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. You are entitled to a remedy if a product is faulty, is not fit for its purpose, or does not match its description.

Download problems

If your download link does not arrive, check your spam folder first, then email us with your order number and we will resend it. We will always make sure you get what you paid for.

How refunds are paid

Approved refunds go back to the payment method you used at checkout. Allow up to 10 business days for it to show, depending on your bank.